Quality assurance (Software testing)

Quality assurance (QA or testing) is a process designed to ensure that a product or service meets specified requirements and standards. It involves testing products and services at various stages of development to identify, document, and address issues early. This includes different types of testing, such as functional testing, performance testing, and user acceptance testing.

QA emphasizes the importance of proper training and development for staff to maintain high-quality standards. By ensuring that processes are efficient and effective, QA helps deliver outcomes that meet customer expectations.